Southern Straps accepts unused straps to be exchanged or refunded within 30 days of package delivery. Package delivery will be determined based on USPS tracking and USPS's reported delivery date.
Southern Straps will not provide a prepaid label or reimburse for shipping. Southern Straps suggests customers use USPS First Class Parcel mailing for the lowest cost shipping.
Returns must be postmarked within two weeks of delivery and sent to the following address in order to be eligible for a refund:
123 Wood Road
Los Gatos, CA
In the case of breakage, Southern Straps requires photos and/or video to help us evaluate the problem and to determine whether a replacement, repair or a refund will be necessary.
Southern Straps nylon watch bands come with a Five Year Warranty.
Southern Straps leather watch bands come with a Two Year Warranty.